Policies, Cold-Chain Logistics & Customer Assurance

All OurGrowth peeled garlic orders are dispatched exclusively in dedicated temperature-monitored refrigerated vehicles (Reefers) maintained strictly between 2°C and 4°C.

• Morning Delivery Slots: Standard commercial shipments in partner cities (Kolkata, Mumbai, Bengaluru, Delhi NCR) are fulfilled between 6:00 AM and 8:30 AM.
• Inter-State Transit: Long-haul orders travel in double-walled insulated thermocol master crates with dry gel packs to prevent condensation build-up.
• Inspection on Arrival: Kitchen staff are encouraged to inspect cargo temperature with the driver's digital probe thermometer before signing the consignment note.

We operate under strict agricultural contract standards where zero toxic chemicals, chlorine bleaches, or sulfur soaking baths are ever utilized.

• Zero Skin Residue: Our mechanical pneumatic air separators ensure that 100% of the purchased net weight is ready-to-cook whole cloves.
• FSSAI Registration: Processed under FSSAI Central License #12823000000000 in sanitary food-grade clean rooms.

Because fresh peeled garlic is a perishable cold-chain agricultural produce, claims must be registered at the time of delivery inspection.

• If any bag exhibits temperature breakdown or seal leakage upon driver delivery, the crate will be replaced immediately on the next available morning route, or credited on your GST statement.
• Report quality remarks to your dedicated relationship manager within 4 hours of receipt.